Returns & Exchanges Policy

At Cynosure Hair, we take pride in our premium quality hair extensions and wigs; if you are not completely satisfied, we offer a 30-day hassle-free return policy for items in their original, unaltered condition. Please ensure all lace remains uncut and the original packaging is intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused hair in its original bundle or box, ensuring all tags, gifts, and protective packaging are included to avoid restocking fees.

• 3.
  Ship the Items

  Affix the provided shipping label or use a traceable carrier to send the package back to our fulfillment center, keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.